GoCertificates.com, Inc. and its affiliates and subsidiaries, including GoPetCertificates ("GoPets" or "we", "our", "us") respect your concerns about privacy. This Privacy Policy ("Privacy Policy" or the "Policy") explains the type of information we may obtain from individuals who visit our websites (the "site" or "website" It also explains the type of information we may obtain from individuals who otherwise connect with us by other means, such as by phone or by email. The Policy sets forth how GoPets may use, disclose and protect your personal information.

INFORMATION WE OBTAIN

All information gathered on GoPets is information that you provide to us. We collect and maintain information that you may provide to us through your use of the GoPets website, including your name, shipping address, billing address, payment card information, telephone number(s), email address(es) and purchase/return/exchange data and pet information. For example, when you:

• set up your account and/or make online purchases, you will be asked to provide information necessary to facilitate the transaction, such as contact and payment information;
• seek assistance from our customer service team, we may ask you questions about your pet or otherwise collect and record additional information from or about you during those interactions;

Third-Party Web Analytics Services. We use third-party web analytics services on our website, such as Google Analytics. The service providers that administer these services use automated technologies to collect data (such as IP addresses, cookies, and other device identifiers) to evaluate the use of our Services. To learn more about Google Analytics and how to opt out, please visit Google Analytics.

HOW WE USE THE INFORMATION WE OBTAIN

We may use, process and disclose the information we collect about you for our business purposes, including:

• Fulfilling orders, providing Services, and responding to your questions and requests.
• Creating and maintaining your GoPets account.
• Reviewing Site and App trends and customer interests. We may also use your information to analyze the way you use our Site and understand your interests, including by combining information we receive from you and your devices with other information about you that we receive from other sources.
• Detecting and preventing fraud. We may use your information to protect against, identify and prevent fraud and other criminal activity, claims and other liabilities.
• Complying with law. We may use your information to comply with and enforce applicable legal requirements, relevant industry standards and our policies, including this Privacy Policy and our Terms of Use.
• Other uses. We may use your information to operate, evaluate, develop, manage and improve our business (including operating, administering, analyzing, and improving our Services; developing new products and services; managing and evaluating the effectiveness of our communications; aggregating and anonymizing data, and performing data analytics; facilitating the provision of services to GoPets; and performing accounting, auditing, and other internal functions).

COOKIES

Tracking tools we use. We and third-party ad technology providers may collect information about you and your devices over time and across different websites and online services using tracking tools, including cookies, web beacons, clear GIFs, pixels, device identifiers and other online information-gathering tools. We may use these automated technologies to collect information about your equipment, browsing actions, and usage patterns. The information we may obtain through these automated technologies is described in the "Information we obtain by automated means" section of this Privacy Policy, above. We may use these automated technologies to:

• authenticate your account and store your password;
• monitor the performance of our website; and,
• better understand our Site visitors and App users and their respective interests.

Cookies: The "Help" feature on most Internet browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If you set your browser to limit or remove cookies or otherwise block our use of cookies, some Site features may be unavailable or unable to function properly. Your device may not give you the ability to control cookies.

INFORMATION WE DISCLOSE

GoPets does not sell, rent or trade such information with third parties for their promotional purposes.

DATA RETENTION

We retain your information for the time reasonably necessary to achieve the purposes described in this Privacy Policy, or any other notice provided at the time of collection, taking into account applicable statutes of limitation and records retention requirements under applicable law. As such, GoPets only retains your information for as long as necessary to complete the service.

DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect the information we collect. For information collected through this site, we use industry standard, secure socket layer ("SSL") encryption.

INFORMATION FROM CHILDREN

GoPets is designed for a general audience and are not directed to children under the age of 13. We do not knowingly collect or solicit personal information from children under the age of 13 through our site. If we become aware that we have collected personal information from a child under 13 online without the consent of the child's parent or guardian, we will use all reasonable efforts to promptly delete such information.

HOW TO UPDATE YOUR INFORMATION

You may correct or update certain information collected about you through our Services by contacting us at the email address noted in the "Contact Us" section of this Privacy Policy, to the extent applicable, we will take reasonable steps to update or correct your information.

CHANGES TO THIS POLICY

GoPets reserves the right to amend or otherwise modify our privacy practices and this Privacy Policy at any time without prior notice. To the extent that a change has been made to the policy, the last revision date of the privacy policy will be updated and the most recent version of this Policy can be found here: https://www.gopetcertificates.com/privacy.html. You should consult this Privacy Policy regularly for any changes.

CONTACT US

If there are any questions regarding this Privacy Policy or our privacy practices, you may contact us using the information below.

(800) 324-6380
gopets@genesisinfo.com